We recently published a brief as part of our series: Medicare Advantage Plan Beneficiary Insights. The brief, entitled “Closing Gaps to Create a Personalized Experience” reveals five gaps between Medicare Advantage (MA) beneficiaries and their health plans. The series of briefs are based on the 2019 survey of 800 MA beneficiaries with at least one chronic condition.

The MA survey respondent group perceived five gaps:

  1. A “knowledge gap” — does their plan understand them very well
  2. A “trust gap” — do they view their plan as a trusted advisor
  3. A “connection gap” — on how well MA beneficiaries are connected to and communicate with their plan
  4. A “chronic condition communication gap” — are plans doing a good job of communicating with them, and how often do they communicate in regards to their chronic disease, and
  5. A “health action gap” — are plans proactive and responsive to offering incentives and suggest health actions to abate and mange chronic conditions

HealthMine does underscore that the perception of MA beneficiaries does not align with the efforts health plans have made in helping beneficiaries manage their health and chronic condition.

You can download and read the full report here.