Get ahead of member experience challenges at any time of the year with a guided CAHPS playbook for designing and implementing Consumer Assessment of Healthcare Providers and Systems (CAHPS) strategies. By coordinating the right digital tools, messaging and data at the appropriate time, health plans can:
- Have a wide-spread impact on Star Ratings, quality measures, member retention and NCQA Health Plan Accreditation
- Achieve higher response rates to official and mock surveys while minimize costs
- Rapidly identify CAHPS influencers and address challenges before they impact scores
- Reduce reliance on end-of-year CAHPS pushes with targeted and year-round initiatives
- Improve the effectiveness of interventions with real-time analytics and more accurate member data
- Streamline internal processes, relieve burdens on staff and optimize budgets
Download the CAHPS Playbook.
