How to Create a Transformational Relationship with Your Members
September 19, 2024
2PM-3PM EST
Streamline care team coordination and data integration to deliver a seamless, personalized experience for health plan members. Sign up for a live webinar to discover best practices for guiding members on a holistic care journey while addressing and removing barriers to care. Featuring insights from experts in Star Ratings, health equity and behavioral science, this webinar will demonstrate how to align data and outreach to build trust-based, transformational experiences with members.
Key takeaways:
- Transition from one-off, transactional interactions to transformational engagement
- Optimize every touchpoint to build member trust with meaningful and clear messaging
- Continuously guide members to the next best health action with data-driven engagement strategies
Featured Speakers
Kimberly Swanson
Chief of Staff
Kimberly is a healthcare expert with more than 15 years of experience advising health plans through her robust knowledge of quality improvement solutions. Utilizing her strategic insights into HEDIS scores, NCQA measures, Star Ratings, Health Equity, population health management, and member satisfaction, Kimberly develops innovative strategies for connecting patients to care and improving plan performance for her clients. Kimberly has completed a Foundations of Health Equity Research certification through John Hopkins University.
Mallory Mueller BSN, RN
Vice President of Population Health & Equity
Mallory has over 15 years of leadership, quality and clinical experience delivering 5-Star quality care for senior populations in managed care plans and assisted living settings. She previously served as the Director of Quality Health Integration at Network Health Plan where she oversaw all regulatory programs and led the plan to achieve 5-Star performance.
Chris Gage
Director of Product & Experience Strategy
Chris Gage is a senior marketer with first-hand experience designing data-driven, healthcare engagement strategies to improving quality scores, decrease costs and increase member retention. With a strong background in consumer engagement, she has assisted health plans in conducting personalized, omnichannel outreach campaigns to drive behavioral change and improve loyalty.