WEBINAR
Answering the Biggest 2023 Star Ratings Questions
The Centers for Medicare and Medicaid Services (CMS) released the 2023 Medicare Advantage and Part D Star Ratings less than a month ago. The results set the stage for many questions about the future of plan performance. From measurement performance predictability to the role of cut points, the industry is searching for insights into the evolving nature of quality improvement and strategies for unlocking four or more Stars amidst mounting regulatory changes.
Medicare Advantage (MA) leaders and stakeholders received answers to their biggest Stars questions during an hour-long Q&A with industry experts, including:
- Melissa Smith, Executive Vice President of Consulting and Professional Services, Healthmine
- Paul Mango, Former Deputy Chief of Staff, U.S. Department of Health and Human Services
- Kent Holdcroft, Chief Growth Officer, Healthmine
Throughout the session, the group shared their assessments of the 2023 Star Ratings, what is on the horizon for MA and where plans should invest resources to safeguard future performance.
For those who missed the webinar, you can still discover what Stars pain points the industry is contended with and how to find success in a new regulatory landscape. Fill out the form to access the webinar recording and explore expert insights into:
- What are the biggest takeaways from the 2023 Star Ratings and what was most surprising about the final results?
- How will the Past Performance criteria impact plan performance moving forward?
- How has the competitive nature of MA impacted the Star Ratings program and the market landscape?
- What are the common market themes and investments among high-performing plans?
- Does an ongoing trend of deferred care indicate a new normal for insurers?
- What can plans do with the remainder of the year to close care gaps and impact 2024 Star Ratings?
- How are consumer mindsets and behaviors influencing the digital transformation in MA?
- How are plans collecting and actioning member feedback to address the heavily weighted Consumer Assessment of Healthcare Providers & Systems (CAHPS) measures?
- How can plans who rely on physical outreach identify a member’s preferred communication channel?
- What are the best practices for addressing medication adherence measures?
- What research has been done on the impact of Stars and CAHPS score improvements on broader plan processes and operations?
If any of these questions resonated with the challenges your teams are facing, watch the on-demand webinar, Q&A: 2023 Star Ratings and Beyond, and unlock the secrets to understanding and responding to the impact of the 2023 Star Ratings.
Complete the form to watch the webinar on demand
Paul has more than 30 years of healthcare advisory and leadership experience. He served as the Deputy Chief of Staff for Policy for the Department of Health and Human Services (HHS). Under his leadership, HHS’s policy development process was restructured, and he oversaw the introduction of industry-changing regulations involving transparency and interoperability. Prior to HHS, Paul was a Senior Partner at McKinsey & Company where he grew the Healthcare Practice to be a $600 million enterprise. Paul also worked as Chief of Staff at CMS where his Medicare team grew Medicare Advantage by 10% and launched the Direct Contracting in the Medicare Model. Paul serves on Healthmine’s Board of Directors and advises on healthcare industry trends.