On May 13th, HealthMine’s COO Amy Lung co-presented a webinar with Rex Wallace, Star Ratings expert, titled “Understanding the Changes to the Medicare Star Program: How to Impact Your Plan’s Performance & Increase Member Satisfaction.”
The webinar reviews and addresses these important Star measure changes, how they impact MA plans, and offers a strategy with actionable steps to help you improve key measures. If you were unable to attend the webinar, click here to view the full recording.
Key takeaways include:
- Understanding the 2021 Star Rating changes and how to model the impact to your plan
- Anticipate how the 2022 Star Rating Changes may impact your plan
- Guidelines to focus on for 2020 considerations—both for 2021 and 2022 Stars
- Ideas on how strategic modeling of populations against the star program measures could provide more opportunities to maximize performance
- How to proactively identify and engage members during and following the pandemic to help them navigate their healthcare
- How to link clinical care to member satisfaction to maximize measure performance
Understanding and planning a more effective member experience, knowing the proposed weight increases of the Member Experience measures will result in those measures accounting for more than 50% of the overall weight of Stars for the 2023 Star Ratings.
