Engagement
‍starts here

Make the most of every member moment, increasing member satisfaction and plan performance.

Digital-first outreach

Omnichannel outreach that meets member needs

Our digital first approach prioritizes the channels that work best for your members and your budget.

We use each member’s preferred language and communication channels to build trust, increase gap closure and improve satisfaction.

SMS

In-app

Mail

Interactive Voice Response (IVR)

Live agent phone calls

Member-facing app

Members can redeem rewards, complete surveys and learn more about the next steps to take for their health.

Personalized action plans

Provide a health to-do list to guide the member in closing critical care gaps.

White labeling

Feature your plan's unique branding for a seamless member experience.

Member profile

Maintain updated contact information and capture preferred communication channels.

Personalized action plans

Provide a health to-do list to guide the member in closing critical care gaps.

Rewards

Incentivize specific health actions to motivate members to the right close gaps.

NCQA-certified WebMD education

Populate articles and videos relevant to individual health risks, with the option to incentivize health education.

Biometrics and wellness tracking

Members can connect smart watches, scales, glucometers and other devices to view all health metrics in the app.

Plan-facing dashboards

Transform data into action with near real-time analytics and dashboards that empower you to use member data to optimize their plan experience.

Segmented outreach

Who are you communicating with?

Create custom lists of members for targeted campaigns based on demographics, health actions, communication preferences and more.

Campaign builder

How will you send it out?

Deploy personalized outreach with content, design elements and modalities that will activate custom member groups.

Engagement results

How effective was it?

Evaluate the results of every campaign to learn more about what motivates each member and how you can improve future outreach.