Connect the disconnected

Engage hard to reach members with higher-touch, direct outreach. We guide your members through any step of their journey to help members feel like you care. Because we know you do.

Get started

Why Healthmine

Elevated member outreach

Our professional services give member engagement a human touch. Some members need more support to set up their next appointment, fill out a survey or complete their health risk assessment.
‍

We’re ready to eliminate barriers, increase member satisfaction and drive engagement with whatever channel works best for them.

of calls answered within 30 seconds

of calls answered and completed successfully

170

languages available for phone support

Professional Services

What’s included

Inbound call center

Members can call our representatives for Personal Health Assistant technical issues or general customer support. Representatives are available in more than 170 languages to easily support members, answer questions and resolve concerns.

Technical support for members

Members have access to online technical support for issues with their member portal, redeeming their rewards and plan registration.

Outbound IVR

Conduct simple surveys and remind patients to complete health actions or participate in your rewards program through tailored IVR campaigns. The more data you collect from patients, the more you can customize their journey to increase engagement.

Outbound live agent calls

Agents in more than 170 languages directly engage members at important touchpoints in their health journey. In just one tailored call, an agent can help a member complete registration, understand their benefits, sign up for your rewards program, and more.

Health risk assessment mailing and processing

Collect important health data from offline members. We create digital reports so you can easily analyze member data and customize their experiences.