Smarter surveying

Get to know your members with fast, efficient surveying tools, that prioritize real-time member feedback and improve member satisfaction.

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Understand your members

A continuous feedback loop

Send, collect, analyze, resolve – repeat. We make collecting and using member data simple, efficient and cost-effective through a digital-first approach.

Omnichannel surveying

Use the member’s preferred communication channel to increase survey completion rates

Data collection

We automatically transfer responses from your members into data that's visible in your plan-facing dashboard.

Data analysis

Evaluate members at risk for low CAHPS ratings and identify ways to increase member satisfaction.

Intervention

Resolve problems to build lasting member trust to increase satisfaction scores and member retention.

Survey types

Prioritize member feedback

Our platform is designed to deliver satisfaction, accessibility and efficiency for every member.

Mock-CAHPS

Mimics the official CAHPS survey to identify members at risk of negative responses and identify opportunities to resolve member abrasion

Mock-HOS

Captures information about the member’s physical and mental health, daily activities, and sleep patterns before the official CMS HOS survey

Member satisfaction survey

Five simple questions to evaluate overall member satisfaction with their plan

Pulse surveys

Brief, targeted surveys to capture specific information that can be sent on their own or as a follow-up survey

Post-provider visit survey

Automated surveys sent after a provider visit to build member trust in their plan and remedy negative patient-provider experiences

A continuous feedback loop

Prioritize member feedback

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