One platform that actually does it all

our solution

Meet Quality Relationship Management™ (QRM^®)

QRM guides you through the maze of quality and risk management, data collection, and member education so you can focus on making member moments matter.

Get started

One cohesive platform

Say goodbye to multiple vendors and platforms. QRM combines omnichannel member engagement, surveying, data analysis and rewards so your team can manage every member moment in one place.

Data that drives action

Access member data, including demographics, care gaps and social risk factors, all in one place. We get the full picture of each member to create an experience tailored to each member’s needs and barriers.

Coordinated connection

Eliminate patient abrasion and confusion by centralizing member outreach in one platform. By creating a simplified communication strategy that meets the goals of different departments, we help you encourage members to take action, helping to close care gaps and improve health outcomes.

Personalization at scale

Whether you’re targeting 5 or 5000 members, you’re able to tailor experiences to each member’s health condition and risk factors so they feel seen and heard by their plan, building trust and increasing member satisfaction over time.

Simplified workflow

Streamline your team’s workflow through automation and integrated communication. We provide relief to health plan teams by taking care of the details so your team can focus on the big picture of each member’s personalized experience.

Compliance made easier

We help you keep up with ever-changing regulations and maintain CMS-compliant member outreach. Our advanced data tools allow you to track member outreach so you can ensure you’re doing your due diligence to get members to the right type of care.

by the numbers

Results that matter

QRM gives plans a clear path towards performance improvement, without increasing costs.

of on-platform clients maintained or improved their Star Ratings for 2025.

more likely members close clinical care gaps.

higher member retention.

Engagement that matters

A platform designed just for health plans

Simplify engagement at every step in your members' care journeys.

Onboarding

Provide a streamlined experience that consolidates communications from multiple teams. Set members up for success by helping them understand their benefits, register for your rewards program and schedule their initial provider visits.

Digital engagement

Our digital-first approach helps you make the most of each member moment while reducing costs and stress for your team. Connect with your members using their preferred language and communication channels to build trust, increase member action and improve plan satisfaction. Provide members with personalized health education and reminders to close gaps in their care.

Unified quality and risk management

Bring quality and risk management under one platform to eliminate the headache of isolated teams. By unifying quality and risk, you’re able to clearly understand a member’s full health needs, making it easier to assess new health risks, close care gaps and reduce costs.

Retention

Personalized experiences throughout their entire journey and build trust between members and their plan, and end-of-the-year engagement strategies help patients make the most of their benefits and rewards. Our solutions increase member retention while improving your Star Rating and overall performance.

Meaningful Automation

Technology that works together

Our platform empowers health plans to create tailored member experiences to engage, manage, optimize – and repeat. Better member experiences result in better data for your team, creating a dynamic cycle that benefits members and health plan teams.

The member-facing app

Everything patients need to take charge of their health in one platform. With our white-labeled app, members can view personalized care plans, redeem rewards, connect health trackers like smartwatches and learn more about managing their chronic conditions.

Plan-facing dashboards

Transform data into action with near real-time dashboards and analytics. Use member data to track gap closure, risk adjustment, rewards budgets and member behaviors all from one dashboard to effectively evaluate member health and plan performance.