At Healthmine, our mission to transform member engagement and empower health plans continues to drive meaningful outcomes and in 2024 we evolved our technology and partnered with plans in all lines of business to continue to improve member engagement and satisfaction. As we celebrate these advancements, we’re also taking a moment to look at what’s to come from Healthmine in 2025.
Performance milestones
This year, Healthmine achieved several key performance milestones that underscore our commitment to improving population health:
- Total member lives touched increased by 3%.
- Total engaged members grew by 21%, reflecting our ability to meaningfully engage members.
- Total engagement rate improved 16.4% year-over-year, demonstrating the value of continuous engagement and personalization.
- In Star Year 2025 (SY25), 70% of Healthmine’s on-platform clients maintained or improved their overall Star Ratings compared to SY24. Notably, 40% of these plans achieved a 4 Stars or higher, reinforcing Healthmine’s role in driving quality performance and member engagement.
- For SY25, Healthmine clients improved gap closure across several key measures. Breast cancer screenings increased by 16%, diabetic retinopathy eye exams increased by 15% and fall risk assessments increased by 15%.
- Member attested health action completion jumped by 41%, a testament to our focus on driving member outcomes.
- Overall Net Promoter Score® across Healthmine clients for 2024 was 64, made up of 75% promoter and 11% detractor.
- Healthmine employees logged 460 volunteer hours in support of 23 charitable organizations across 16 cities in USA and Canada.
- Launched the first ever Healthminer Award, celebrating a Healthmine employee that goes above and beyond to advance our mission.
These metrics validate our efforts in making healthcare more proactive and accessible.
In 2024, Healthmine achieved 24% year-over-year revenue growth, reflecting the company’s continued momentum in the healthcare industry. This success is a testament to the dedication and hard work of Healthmine teams, whose commitment to enhancing member health and optimizing plan performance drives ongoing platform innovation and expansion.
A glimpse into 2025
Healthmine is gearing up to deliver even more value through innovations designed to simplify workflows, enhance member engagement and improve collaboration between health plan teams. Here’s what’s on the horizon:
- Platform revamp: A more intuitive platform design will offer easier navigation and user-friendly dashboards, empowering health plans to act on insights more efficiently.
- Personalized provider and appointment-driven features: Enhanced member engagement through advanced tools that go beyond scheduling, using personalized data to coordinate care navigation and provider selection. Streamlined provider search and scheduling solutions improve continuity of care, reduce treatment delays, close care gaps and drive better health outcomes.
- Integrated actionability: Enhanced automations, integrations and partnerships will allow plans to prioritize and close care and risk gaps faster, reducing time to action.
- Quality-risk alignment: New on-platform tools will bridge the gap between quality and risk teams, providing unified data sets for consistent collaboration. This will lower outreach costs, prevent duplicate member contacts and reduce member abrasion.
We’re excited to share more about these initiatives in the coming year, as they represent the next step in transforming the healthcare experience for members and plans alike.
Welcoming new leadership
We are thrilled to welcome new talented leaders to Healthmine, strengthening our ability to deliver exceptional value to our clients:
- Stephan Kallus, VP, Client Success: Stephan brings extensive experience in client management and healthcare innovation, ensuring tailored solutions for our clients’ evolving needs.
- Maura Buxton, VP, Growth: With a proven track record of driving growth and scaling organizations, Maura’s leadership will be instrumental in expanding Healthmine’s market impact.
Reflecting on a transformational year
Alongside a team of creative problem solvers and incredible health plan partners, we’re driving meaningful change in healthcare and paving the way for a healthier future.
Thank you for being part of our journey. We can’t wait to continue building on this momentum in 2025 and beyond. Here’s to another year of growth, innovation and impact!
Bryce is the CEO and President at Healthmine. Before Healthmine, he founded Extend Health, which created the largest private Medicare health insurance exchange in the country. Towers Watson acquired Extend Health in 2012, which then became Towers Watson Exchange Solutions Business Unit. Before founding Extend Health, Bryce served as Senior Vice President of Marketing and business development at eHealth, and prior to that Bryce was Vice President and General Counsel for Advanced Paradigm and a corporate transactions attorney at Jones Day, Revis, and Pogue. He was honored in 2011 as the Ernst and Young Entrepreneur of the Year for Northern California and Business Services.