Time-sensitive care gaps and quality measures require fast, data-driven interventions to reach performance goals. A regional Medicaid Managed Care plan demonstrated this when it partnered with Healthmine to deploy strategic Pulse Surveys to improve prenatal and postpartum care coordination, quality scores and maternity program enrollment.
Explore why the plan took this approach and download a case study showcasing how Pulse Surveys helped the plan improve performance.
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What are Pulse Surveys?
Pulse Surveys are a short set of questions that health plans can conduct with members in regular intervals. Designed by behavioral scientists and content strategists, these surveys are a non-abrasive, low-cost method of asking members about specific healthcare topics. Pulse Surveys are much shorter than traditional mock-CAHPS or mock-HOS questionnaires and provide results in real-time to support timely interventions.
The Need for Fast, Targeted Surveys
Through Pulse Surveys, plans can quickly screen members for their healthcare needs and develop data-driven initiatives that boost scores within tight quality improvement windows. Plans in all markets can use Pulse Surveys to address:
- CAHPS and member experiences
- HOS
- Medication adherence
- SDOH and barriers to care
- Views of health plans
- Interactions with providers
- Likeliness to re-enroll
- Fourth quarter pushes
Addressing Maternity Care with Pulses
The Prenatal and Postpartum Care (PPC) HEDIS measures evaluate health plans on their ability to close care gaps for prenatal and postpartum care visits within a limited time. As a cornerstone of CMS’ Maternal & Infant Health Care Quality initiative, these measures force care teams to act fast to improve performance within Medicaid quality programs. To address these measures, a Healthmine client incorporated Pulse Surveys in its care coordination strategy to support timely interventions in pregnant members’ lives.
Download a case study to see how the Medicaid plan used Pulse Surveys to achieve smarter, faster care coordination teams for PPC measures.
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