Explore Key Themes in the 2024 Star Ratings

In an era of increased regulatory and market pressures to innovate, the results of the 2024 Medicare Advantage (MA) and Part D Star Ratings presented plans with a glimpse at how challenging the future of the program will be. From the mathematical impact of Tukey to the ever-challenging nature of the Consumer Assessment of Healthcare Providers & Systems (CAHPS) survey, MA and Part D plans will need to transform how they approach quality improvement strategies to maintain or achieve four or more Stars.

During a 90-minute webinar, our Expert Advisory Services team dove into the intricacies of the 2024 Medicare Advantage Star Ratings to help plans understand trends in performance, indicators of success and how to improve scores moving forward.

Moderated by Kent Holdcroft, Chief Growth Officer, the webinar featured insights from:

• Melissa Smith, Chief Consulting Officer
• John Willis, Vice President, Consulting & Professional Services
• Cynthia Pawley-Martin, Senior Advisor, Consulting & Professional Services

Access the on-demand webinar and presentation slides to discover how to adapt quality improvement strategies to a tougher regulatory climate, a more competitive marketplace and increased demands for comprehensive and equitable care.

Fill out the form to explore an in-depth discussion of the 2024 Star Ratings and discover:

• A high-level analysis of quality scores for top-performance plans
• A statistical breakdown of the number of plans that improve scores, lost rankings, earned quality bonus payments and lost contract opportunities
• Overall trends in Star Ratings compositions by measure domains
• Qualities that defined high-performing plans, including contract types, plan maturity and size
• How the Tukey outlier deletion method impacted cut points and quality scores
• Why the Administrative measures were the most impacted by Tukey and what plans can do about it
• Key changes to Star Ratings and new measures that plans should pay attention to in 2024
• How to adapt performance to the loss of the Rewards Factor and introduction of the Health Equity Index
• The return on investment for the Health Outcomes Survey on Star Ratings and overall plan performance
• Updates from the 2025 Proposed Rule and 2024 Final Rule that will impact plan processes and operations beyond just Stars
• Known and proposed Star Ratings changes that will impact the next two years of performance
• The value of networking with other Star Ratings professionals from different plans to refine best practices around new challenges
• How to strengthen reporting standards and quality improvement initiatives to address the unique needs of Dual Eligible Special Needs Plans and Medicare Advantage plans
• How our Expert Advisory Services team and technology solutions enable plans to adapt to evolving regulations with data-driven initiatives
• What questions are fellow industry professionals asking about the future of Stars

Watch the webinar to gain a rich understanding of the Star Ratings landscape and explore how to set your plan up for success going into 2024.