As Medicare Advantage plans analyze the results of the 2023 Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey, now is the perfect time to explore strategies for predicting and improve future CAHPS responses.
To equip plans with strategic insights into CAHPS, Healthmine Senior Vice President of Business Development & Market Strategy, Chris Dixon, sat down with Decision Point Chief Executive Officer, Saeed Aminzadeh, for Talking CAHPS. During the webinar, the leaders discussed the challenges of improving member experiences at scale to address Star Ratings performance and the advantages of leveraging digital engagement at scale.
Fill out the form to access the webinar on-demand and explore:
- How to address rising digital adoption rates among senior and increased interest in seamless digital healthcare experiences.
- Tactics for leveraging digital engagement alongside traditional communication like call centers and mailers to enhance outreach.
- When to apply tactical and strategic outreach to improve member experiences and Star Ratings.
- Strategies for boosting CAHPS performance at a measure level by targeting the most influential members with personalized outreach.
- Techniques for scaling outreach to large populations while factoring in personalization, resources and budget constraints.
- The relationship between members with CAHPS issues and members with chronic conditions, and what this correlation means for care management and engagement.
- How to categorize members into risk levels based on claims, enrollment data, care gaps, past appeals or grievances, prior authorizations and social determinants of health.
Discover how to build proactive, targeted CAHPS strategies to improve performance on future surveys by watching the full webinar on-demand.
