Health risk assessments (HRA) are a foundational step to member engagement, gap closure and risk adjustment. Hear from three pros in member engagement and behavioral research to identify new actionable strategies for increasing HRA response rates.
Download the webinar for:
- Why HRAs are a “cheat sheet” for understanding your membership
- How HRAs can advance member engagement, social risk interventions and expedite care
- How to use this data to reduce member abrasion and fragmented outreach
- Barrier mitigation to help members complete their HRAs in a timely manner
- A menu of specific strategies to leverage to increase member response rates for every HRA cycle
- Behavioral research that supports varying engagement methods
Watch the webinar on demand and gain new ways to motivate members to complete their HRAs.
Strategies for Maximizing HRA Response Rates
Health risk assessments (HRA) are a foundational step to member engagement, gap closure and risk adjustment. Hear from three pros in member engagement and behavioral research to identify new actionable strategies for increasing HRA response rates.
Download the webinar for:
- Why HRAs are a “cheat sheet” for understanding your membership
- How HRAs can advance member engagement, social risk interventions and expedite care
- How to use this data to reduce member abrasion and fragmented outreach
- Barrier mitigation to help members complete their HRAs in a timely manner
- A menu of specific strategies to leverage to increase member response rates for every HRA cycle
- Behavioral research that supports varying engagement methods
Watch the webinar on demand and gain new ways to motivate members to complete their HRAs.
Speakers
Ana brings more than 20 years of healthcare and health plan experience to Healthmine. She most recently came from WellSense Health Plan, formerly Boston Medical Center HealthNet Plan. She had oversight of work related to Stars, HEDIS®, NCQA, Quality Rating System, External Quality Review Organization, population health programs, new product implementation, value-based care programs, policy advocacy and health equity programs.
Ana developed multiple innovative member and provider interventions that were integral in the successful improvement of key HEDIS and Consumer Assessment of Healthcare Providers and Systems (CAHPS) quality measures and meeting corporate and contractual goals. She has experience with successfully identifying and implementing new to industry initiatives, such as texting, with proven quality and financial improvement. Ana is bilingual in English and Spanish and has used this in community initiatives to help engage members and improve the quality of care for the Medicaid, Medicare, Affordable Care Act, and Commercial populations.
Ana holds a master’s degree from Simmons University in Health Administration and a bachelor’s degree from the University of New Hampshire.
Lora Alexander has over 20 years of experience in market research, strategic engagement, product design and consumer experiences. Through her diverse background, she has guided research efforts within health plans and directly led engagement teams to apply data-driven strategies to influence all aspects of healthcare journeys.
Donna is a Registered Nurse with over 28 years of clinical experience, 22 of which have been in healthcare administration. She focuses on using innovative approaches to improve the care delivery system by ensuring clinical teams understand and leverage data and information systems to identify, manage and provide quality-based care efficiently. She is passionate about developing strong and efficient teams that optimize patient outcomes and experiences.
She has worked with both large hospital systems and payers, which provides her with insight of multiple perspectives within the healthcare industry. She has worked closely with these providers and systems to promote value-based care opportunities and a medical neighborhood concept. Donna has also consulted with multiple organizations to provide expertise related to various NCQA accreditation and certification programs.
Strategies for Maximizing HRA Response Rates
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Health risk assessments (HRA) are a foundational step to member engagement, gap closure and risk adjustment. Hear from three pros in member engagement and behavioral research to identify new actionable strategies for increasing HRA response rates.
Download the webinar for:
- Why HRAs are a “cheat sheet” for understanding your membership
- How HRAs can advance member engagement, social risk interventions and expedite care
- How to use this data to reduce member abrasion and fragmented outreach
- Barrier mitigation to help members complete their HRAs in a timely manner
- A menu of specific strategies to leverage to increase member response rates for every HRA cycle
- Behavioral research that supports varying engagement methods
Watch the webinar on demand and gain new ways to motivate members to complete their HRAs.
Featured presenters
Ana brings more than 20 years of healthcare and health plan experience to Healthmine. She most recently came from WellSense Health Plan, formerly Boston Medical Center HealthNet Plan. She had oversight of work related to Stars, HEDIS®, NCQA, Quality Rating System, External Quality Review Organization, population health programs, new product implementation, value-based care programs, policy advocacy and health equity programs.
Ana developed multiple innovative member and provider interventions that were integral in the successful improvement of key HEDIS and Consumer Assessment of Healthcare Providers and Systems (CAHPS) quality measures and meeting corporate and contractual goals. She has experience with successfully identifying and implementing new to industry initiatives, such as texting, with proven quality and financial improvement. Ana is bilingual in English and Spanish and has used this in community initiatives to help engage members and improve the quality of care for the Medicaid, Medicare, Affordable Care Act, and Commercial populations.
Ana holds a master’s degree from Simmons University in Health Administration and a bachelor’s degree from the University of New Hampshire.
Lora Alexander has over 20 years of experience in market research, strategic engagement, product design and consumer experiences. Through her diverse background, she has guided research efforts within health plans and directly led engagement teams to apply data-driven strategies to influence all aspects of healthcare journeys.
Donna is a Registered Nurse with over 28 years of clinical experience, 22 of which have been in healthcare administration. She focuses on using innovative approaches to improve the care delivery system by ensuring clinical teams understand and leverage data and information systems to identify, manage and provide quality-based care efficiently. She is passionate about developing strong and efficient teams that optimize patient outcomes and experiences.
She has worked with both large hospital systems and payers, which provides her with insight of multiple perspectives within the healthcare industry. She has worked closely with these providers and systems to promote value-based care opportunities and a medical neighborhood concept. Donna has also consulted with multiple organizations to provide expertise related to various NCQA accreditation and certification programs.
