Transformational relationships between a health plan and its members requires holistic engagement that takes advantage of key moments in the member’s journey and capitalizes on those opportunities to provide better care. Download the recording of How to Create a Transformational Relationship with Your Members to learn how to start engaging members differently to build the trust that will influence re-enrollment, health outcomes and budget optimization.
Presenters:
- Mallory Mueller, Vice President of Population Health and Equity
- Kimberly Swanson, Chief of Staff
- Chris Gage, Director of Product and Experience Strategy
Key takeaways:
- How to use surveys to facilitate trust building with members. The feedback loop between members and their plan is critical to success. Plans should take advantage of opportunities to gather member feedback and, when feedback is provided, follow up with the member. Even if plans cannot make all the feedback a reality, it goes far in building trust with members to see their feedback recognized.
- What to think about before sending a member communications out to improve personalization, delivery of the outreach and the result. Learn more about what to consider, including who else is involved in the member’s care, what information or data is missing and how the member wants to be communicated with.
- How team coordination directly influences member engagement by better understanding every member’s journey through the healthcare system and more thoughtfully optimizing those touchpoints. Learn more about the impact of consolidated communications on member engagement and costs.
- The value of digital engagement, not only in member engagement, but also in budget and resource management.
- How to approach members who are hard to reach due to health disparities or language barriers.
- What are Digital Determinants of Health (DDoH)? Learn how plans can screen and support members with digital health literacy challenges while remaining considerate of the member’s individual needs.
- Using digital tools and integrated platforms to motivate members and take control of their health.
Reach out to us to start improving trust with your members and transform member engagement.
How to Create a Transformational Relationship with Your Members
Transformational relationships between a health plan and its members requires holistic engagement that takes advantage of key moments in the member’s journey and capitalizes on those opportunities to provide better care. Download the recording of How to Create a Transformational Relationship with Your Members to learn how to start engaging members differently to build the trust that will influence re-enrollment, health outcomes and budget optimization.
Presenters:
- Mallory Mueller, Vice President of Population Health and Equity
- Kimberly Swanson, Chief of Staff
- Chris Gage, Director of Product and Experience Strategy
Key takeaways:
- How to use surveys to facilitate trust building with members. The feedback loop between members and their plan is critical to success. Plans should take advantage of opportunities to gather member feedback and, when feedback is provided, follow up with the member. Even if plans cannot make all the feedback a reality, it goes far in building trust with members to see their feedback recognized.
- What to think about before sending a member communications out to improve personalization, delivery of the outreach and the result. Learn more about what to consider, including who else is involved in the member’s care, what information or data is missing and how the member wants to be communicated with.
- How team coordination directly influences member engagement by better understanding every member’s journey through the healthcare system and more thoughtfully optimizing those touchpoints. Learn more about the impact of consolidated communications on member engagement and costs.
- The value of digital engagement, not only in member engagement, but also in budget and resource management.
- How to approach members who are hard to reach due to health disparities or language barriers.
- What are Digital Determinants of Health (DDoH)? Learn how plans can screen and support members with digital health literacy challenges while remaining considerate of the member’s individual needs.
- Using digital tools and integrated platforms to motivate members and take control of their health.
Reach out to us to start improving trust with your members and transform member engagement.
Speakers
Kimberly is a healthcare expert with more than 15 years of experience advising health plans through her robust knowledge of quality improvement solutions. Utilizing her strategic insights into HEDIS scores, NCQA measures, Star Ratings, Health Equity, population health management, and member satisfaction, Kimberly develops innovative strategies for connecting patients to care and improving plan performance for her clients. Kimberly has completed a Foundations of Health Equity Research certification through John Hopkins University.
Mallory has over 15 years of leadership, quality and clinical experience delivering 5-Star quality care for senior populations in managed care plans and assisted living settings. She previously served as the Director of Quality Health Integration at Network Health Plan where she oversaw all regulatory programs and led the plan to achieve 5-Star performance.
Chris Gage is a senior marketer with first-hand experience designing data-driven, healthcare engagement strategies to improving quality scores, decrease costs and increase member retention. With a strong background in consumer engagement, she has assisted health plans in conducting personalized, omnichannel outreach campaigns to drive behavioral change and improve loyalty.
How to Create a Transformational Relationship with Your Members
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Transformational relationships between a health plan and its members requires holistic engagement that takes advantage of key moments in the member’s journey and capitalizes on those opportunities to provide better care. Download the recording of How to Create a Transformational Relationship with Your Members to learn how to start engaging members differently to build the trust that will influence re-enrollment, health outcomes and budget optimization.
Presenters:
- Mallory Mueller, Vice President of Population Health and Equity
- Kimberly Swanson, Chief of Staff
- Chris Gage, Director of Product and Experience Strategy
Key takeaways:
- How to use surveys to facilitate trust building with members. The feedback loop between members and their plan is critical to success. Plans should take advantage of opportunities to gather member feedback and, when feedback is provided, follow up with the member. Even if plans cannot make all the feedback a reality, it goes far in building trust with members to see their feedback recognized.
- What to think about before sending a member communications out to improve personalization, delivery of the outreach and the result. Learn more about what to consider, including who else is involved in the member’s care, what information or data is missing and how the member wants to be communicated with.
- How team coordination directly influences member engagement by better understanding every member’s journey through the healthcare system and more thoughtfully optimizing those touchpoints. Learn more about the impact of consolidated communications on member engagement and costs.
- The value of digital engagement, not only in member engagement, but also in budget and resource management.
- How to approach members who are hard to reach due to health disparities or language barriers.
- What are Digital Determinants of Health (DDoH)? Learn how plans can screen and support members with digital health literacy challenges while remaining considerate of the member’s individual needs.
- Using digital tools and integrated platforms to motivate members and take control of their health.
Reach out to us to start improving trust with your members and transform member engagement.
Featured presenters
Kimberly is a healthcare expert with more than 15 years of experience advising health plans through her robust knowledge of quality improvement solutions. Utilizing her strategic insights into HEDIS scores, NCQA measures, Star Ratings, Health Equity, population health management, and member satisfaction, Kimberly develops innovative strategies for connecting patients to care and improving plan performance for her clients. Kimberly has completed a Foundations of Health Equity Research certification through John Hopkins University.
Mallory has over 15 years of leadership, quality and clinical experience delivering 5-Star quality care for senior populations in managed care plans and assisted living settings. She previously served as the Director of Quality Health Integration at Network Health Plan where she oversaw all regulatory programs and led the plan to achieve 5-Star performance.
Chris Gage is a senior marketer with first-hand experience designing data-driven, healthcare engagement strategies to improving quality scores, decrease costs and increase member retention. With a strong background in consumer engagement, she has assisted health plans in conducting personalized, omnichannel outreach campaigns to drive behavioral change and improve loyalty.
