Adopting Innovations to Influence Star Ratings & Increase Enrollment & Retention

Digital tools and technology for health plans have gone from a nice-to-have to a necessity. As innovations continue popping up quickly to meet this need, it’s important for plans to assess how a new tool will align with their Star Ratings work plan and other long-term quality improvement goals. In this timely presentation from Strategic Solutions Network’s Medicare Market Innovations Forum, Melissa Smith, EVP of Consulting and Professional Services, examines new industry innovations through a Star Ratings lens. This 25-minute session will give you a greater understanding of what you can start doing today to reach your plan’s enrollment and retention goals and improve Star Ratings.

Melissa’s session covers:

• Specific and granular changes in the Star Ratings Programs for 2022-2024
• Tips for improving and creating positive member experiences to drive CAHPS scores
• The most pressing CAHPS challenges Medicare Advantage (MA) plans are facing today
• How to engage “OK” members to influence the largest impact on measure improvement
• Innovating with your Stars team to solve new and emerging challenges such as the new regulatory environment, impacts of COVID-19, and a wave of digital transformation
• How to create continuous member outreach and engagement that’s scalable, affordable, and commercially available
• New and emerging technological capabilities that integrate measures and real-time data in a digital environment
• The importance of maintaining an adequate data warehouse to support new innovations
• How to connect with members that have literacy, language, and internet connectivity barriers

Melissa’s Stars strategy experts have their finger on the pulse of innovation and success in the healthcare industry. This presentation gives you an inside look into their learnings, so you can feel confident when implementing a new solution.