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Why All Health Plans Should Prioritize Member Retention
Increase health plan member retention and loyalty with strategic engagement initiatives designed to safeguard revenue, improve health outcomes and boost quality scores.
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Medicare
Star Ratings
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Article

Despite Top-Level Decline, Tukey-Impacted Star Ratings Suggest Mostly Stable Performance

10/20/23
Health equity
Medicare
Star Ratings
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Article

How to Improve Star Ratings with Health Equity Data

9/28/23
Member Engagement
Member Experience
Star Ratings
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Article

Q&A: Insights into End-of-Year Gap Closure

9/15/23
Star Ratings
Medicare
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Article

Taking the Mystery out of the Appeals Stars Measures

9/14/23
Star Ratings
Medicare
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Article

Using Plan Preview 2 to Reassess Intervention ROI

9/14/23
Star Ratings
Medicare
Member Experience
CAHPS
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Article

Plan Preview 2: What to Know & What to Do Right Now

9/14/23
Medicare
Star Ratings
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Article

How to Respond to the 2024 Star Ratings Second Plan Preview

9/12/23
Medicare
Medicaid
Star Ratings
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Article

Medicaid Redetermination: Tips to Eliminate Abrasion for Medicare Duals Members

9/7/23
Health equity
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Article

Prepare for the Future of Health Equity

9/1/23
Transforming Risk & Quality Performance with Digital-First Engagement
Webinar

Transforming Risk & Quality Performance with Digital-First Engagement

Risk adjustment
CAHPS
3/27/25
Navigating CMS’ Proposed Star Ratings Program Changes
Webinar

Navigating CMS’ Proposed Star Ratings Program Changes

Medicare
Star Ratings
2/2/23
Deep Dive Into the CMS Advance Notice
Webinar

Deep Dive Into the CMS Advance Notice

Star Ratings
Medicare
2/28/23
Jump Starting Stars Success and Innovation
Webinar

Jump Starting Stars Success and Innovation

Medicare
Star Ratings
CAHPS
6/27/23
Talking CAHPS: The Power of Digital Engagement
Webinar

Talking CAHPS: The Power of Digital Engagement

CAHPS
Member Experience
Member Engagement
8/24/23
Explore Key Themes in the 2024 Star Ratings
Webinar

Explore Key Themes in the 2024 Star Ratings

Medicare
Star Ratings
11/7/23
Overcome M3P Financial and Operational Challenges
Webinar

Overcome M3P Financial and Operational Challenges

Medicare
Star Ratings
Member Engagement
CAHPS
4/23/24
Mapping the Health Equity Index: Insights for MA Plans
Webinar

Mapping the Health Equity Index: Insights for MA Plans

Medicare
Star Ratings
Health equity
6/18/24
Maximize End-of-Year Performance and Prepare for 2025
Webinar

Maximize End-of-Year Performance and Prepare for 2025

Star Ratings
9/10/24
How to Create a Transformational Relationship with Your Members
Webinar

How to Create a Transformational Relationship with Your Members

Medicare
Star Ratings
9/19/24
Strategies for Maximizing HRA Response Rates
Webinar

Strategies for Maximizing HRA Response Rates

Member Engagement
Health risk assessment
10/23/24
Align Quality and Risk to Improve Engagement and Health Outcomes
Webinar

Align Quality and Risk to Improve Engagement and Health Outcomes

Star Ratings
Member Engagement
2/5/25
2025 Star Ratings: Unpacking the Data Part One
Webinar

2025 Star Ratings: Unpacking the Data Part One

Medicare
Star Ratings
12/3/24

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