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Why All Health Plans Should Prioritize Member Retention
Increase health plan member retention and loyalty with strategic engagement initiatives designed to safeguard revenue, improve health outcomes and boost quality scores.
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Medicare
Special Needs Plans (SNP)
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Article

The Model of Care: What SNPs Need to Know

7/27/23
Member Experience
CAHPS
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Article

Expediting Member Experience Improvements With a Targeted Survey Tool

7/13/23
Medicare
Member Engagement
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Article

New Medicare Opt-Out Provision: What’s Included

7/7/23
Medicare
Risk adjustment
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Article

Risk Adjustment 101: What Medicare Advantage Plans Need to Know

6/29/23
Star Ratings
Medicare
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Article

Identifying Opportunities for Improvements With Health Outcome Surveys

6/14/23
Star Ratings
Medicare
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Article

Star Ratings and The Risk of Being Too Tactical

6/13/23
Member Engagement
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Article

Guide Member Health Journeys With Digital Health Apps

6/8/23
Star Ratings
Medicare
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Article

Build an Effective Business Case for Additional Stars Resources

6/7/23
Star Ratings
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Article

Strategies for Engaging Clinical Teams With Upcoming Star Program Changes

5/19/23
Transforming Risk & Quality Performance with Digital-First Engagement
Webinar

Transforming Risk & Quality Performance with Digital-First Engagement

Risk adjustment
CAHPS
3/27/25
Navigating CMS’ Proposed Star Ratings Program Changes
Webinar

Navigating CMS’ Proposed Star Ratings Program Changes

Medicare
Star Ratings
2/2/23
Deep Dive Into the CMS Advance Notice
Webinar

Deep Dive Into the CMS Advance Notice

Star Ratings
Medicare
2/28/23
Jump Starting Stars Success and Innovation
Webinar

Jump Starting Stars Success and Innovation

Medicare
Star Ratings
CAHPS
6/27/23
Talking CAHPS: The Power of Digital Engagement
Webinar

Talking CAHPS: The Power of Digital Engagement

CAHPS
Member Experience
Member Engagement
8/24/23
Explore Key Themes in the 2024 Star Ratings
Webinar

Explore Key Themes in the 2024 Star Ratings

Medicare
Star Ratings
11/7/23
Overcome M3P Financial and Operational Challenges
Webinar

Overcome M3P Financial and Operational Challenges

Medicare
Star Ratings
Member Engagement
CAHPS
4/23/24
Mapping the Health Equity Index: Insights for MA Plans
Webinar

Mapping the Health Equity Index: Insights for MA Plans

Medicare
Star Ratings
Health equity
6/18/24
Maximize End-of-Year Performance and Prepare for 2025
Webinar

Maximize End-of-Year Performance and Prepare for 2025

Star Ratings
9/10/24
How to Create a Transformational Relationship with Your Members
Webinar

How to Create a Transformational Relationship with Your Members

Medicare
Star Ratings
9/19/24
Strategies for Maximizing HRA Response Rates
Webinar

Strategies for Maximizing HRA Response Rates

Member Engagement
Health risk assessment
10/23/24
Align Quality and Risk to Improve Engagement and Health Outcomes
Webinar

Align Quality and Risk to Improve Engagement and Health Outcomes

Star Ratings
Member Engagement
2/5/25
2025 Star Ratings: Unpacking the Data Part One
Webinar

2025 Star Ratings: Unpacking the Data Part One

Medicare
Star Ratings
12/3/24

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