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A collection of industry updates, expert guidance and resources for more effective member engagement.

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Why All Health Plans Should Prioritize Member Retention
Increase health plan member retention and loyalty with strategic engagement initiatives designed to safeguard revenue, improve health outcomes and boost quality scores.
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a group of people discussing
Article

Expand Technology and Regulatory Expertise with New Quality and Clinical Experts

9/16/24
Medicare
Special Needs Plans (SNP)
Star Ratings
a group of people looking at a bunch of notes
Article

How to Respond to the Plan Previews to Maximize Star Ratings

9/6/24
Member Engagement
Member Experience
Star Ratings
a group of people in a meeting
Checklist

Maximize Operational Efficiency to Overcome Regulatory Change

9/4/24
Member Engagement
Member Experience
Health equity
An elderly couple looking happily at their phone
Guide

Unlock the Secret to Scalable Personalization

9/3/24
Member Engagement
Member Experience
Star Ratings
an image of a couple of elderly people walking in the beach
Article

Q&A: Maximize the Impact of End-of-Year Strategies

8/30/24
Member Engagement
Member Experience
Health equity
an elderly woman looking at her phone smiling
Guide

How More Coordinated Outreach Benefits Members and Plans

8/28/24
Member Engagement
Member Experience
Data consolidation
an image about a couple of charts shown at the table
Article

How to Address Big Data Challenges with an Integrated Platform

8/26/24
Member Engagement
Member Experience
Rewards & Incentives
an image of a couple looking at each other
Article

Transition from Transactional to Transformational Engagement

8/21/24
Member Engagement
Member Experience
Health equity
Medicare
a group of people discussing over a laptop
Article

Overcome 4 Internal Challenges with Quality Relationship Management™

8/19/24
Transforming Risk & Quality Performance with Digital-First Engagement
Webinar

Transforming Risk & Quality Performance with Digital-First Engagement

Risk adjustment
CAHPS
3/27/25
Navigating CMS’ Proposed Star Ratings Program Changes
Webinar

Navigating CMS’ Proposed Star Ratings Program Changes

Medicare
Star Ratings
2/2/23
Deep Dive Into the CMS Advance Notice
Webinar

Deep Dive Into the CMS Advance Notice

Star Ratings
Medicare
2/28/23
Jump Starting Stars Success and Innovation
Webinar

Jump Starting Stars Success and Innovation

Medicare
Star Ratings
CAHPS
6/27/23
Talking CAHPS: The Power of Digital Engagement
Webinar

Talking CAHPS: The Power of Digital Engagement

CAHPS
Member Experience
Member Engagement
8/24/23
Explore Key Themes in the 2024 Star Ratings
Webinar

Explore Key Themes in the 2024 Star Ratings

Medicare
Star Ratings
11/7/23
Overcome M3P Financial and Operational Challenges
Webinar

Overcome M3P Financial and Operational Challenges

Medicare
Star Ratings
Member Engagement
CAHPS
4/23/24
Mapping the Health Equity Index: Insights for MA Plans
Webinar

Mapping the Health Equity Index: Insights for MA Plans

Medicare
Star Ratings
Health equity
6/18/24
Maximize End-of-Year Performance and Prepare for 2025
Webinar

Maximize End-of-Year Performance and Prepare for 2025

Star Ratings
9/10/24
How to Create a Transformational Relationship with Your Members
Webinar

How to Create a Transformational Relationship with Your Members

Medicare
Star Ratings
9/19/24
Strategies for Maximizing HRA Response Rates
Webinar

Strategies for Maximizing HRA Response Rates

Member Engagement
Health risk assessment
10/23/24
Align Quality and Risk to Improve Engagement and Health Outcomes
Webinar

Align Quality and Risk to Improve Engagement and Health Outcomes

Star Ratings
Member Engagement
2/5/25
2025 Star Ratings: Unpacking the Data Part One
Webinar

2025 Star Ratings: Unpacking the Data Part One

Medicare
Star Ratings
12/3/24

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