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A collection of industry updates, expert guidance and resources for more effective member engagement.

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Why All Health Plans Should Prioritize Member Retention
Increase health plan member retention and loyalty with strategic engagement initiatives designed to safeguard revenue, improve health outcomes and boost quality scores.
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Health equity
Medicare
Star Ratings
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Article

Health Equity: Where Plans Should Start

8/1/24
CAHPS
Member Experience
Star Ratings
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Article

Assess Member Satisfaction with Post-Provider Visit Surveys

7/25/24
Member Engagement
Member Experience
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Article

5 High-Value Use Cases for Outbound Calls

7/23/24
Member Engagement
Medicaid
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Article

How Pulse Surveys Improve Time-Sensitive Quality Measures

7/9/24
Member Engagement
Medicare
Medicaid
Special Needs Plans (SNP)
Rewards & Incentives
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Guide

How to Improve Engagement and Spend with Points-Based Rewards

7/1/24
Health equity
Medicare
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Article

The OMB’s New Rules for Collecting Race and Ethnicity Data

5/28/24
Member Experience
CAHPS
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Article

4 Steps to Take During and After the CAHPS Blackout Period

5/9/24
Health equity
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Article

Healthmine Reinforces Health Equity Initiatives with New Leadership Role

4/25/24
Member Engagement
Behavioral modification
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Article

5 Behavioral Modification FAQs

4/11/24
Transforming Risk & Quality Performance with Digital-First Engagement
Webinar

Transforming Risk & Quality Performance with Digital-First Engagement

Risk adjustment
CAHPS
3/27/25
Navigating CMS’ Proposed Star Ratings Program Changes
Webinar

Navigating CMS’ Proposed Star Ratings Program Changes

Medicare
Star Ratings
2/2/23
Deep Dive Into the CMS Advance Notice
Webinar

Deep Dive Into the CMS Advance Notice

Star Ratings
Medicare
2/28/23
Jump Starting Stars Success and Innovation
Webinar

Jump Starting Stars Success and Innovation

Medicare
Star Ratings
CAHPS
6/27/23
Talking CAHPS: The Power of Digital Engagement
Webinar

Talking CAHPS: The Power of Digital Engagement

CAHPS
Member Experience
Member Engagement
8/24/23
Explore Key Themes in the 2024 Star Ratings
Webinar

Explore Key Themes in the 2024 Star Ratings

Medicare
Star Ratings
11/7/23
Overcome M3P Financial and Operational Challenges
Webinar

Overcome M3P Financial and Operational Challenges

Medicare
Star Ratings
Member Engagement
CAHPS
4/23/24
Mapping the Health Equity Index: Insights for MA Plans
Webinar

Mapping the Health Equity Index: Insights for MA Plans

Medicare
Star Ratings
Health equity
6/18/24
Maximize End-of-Year Performance and Prepare for 2025
Webinar

Maximize End-of-Year Performance and Prepare for 2025

Star Ratings
9/10/24
How to Create a Transformational Relationship with Your Members
Webinar

How to Create a Transformational Relationship with Your Members

Medicare
Star Ratings
9/19/24
Strategies for Maximizing HRA Response Rates
Webinar

Strategies for Maximizing HRA Response Rates

Member Engagement
Health risk assessment
10/23/24
Align Quality and Risk to Improve Engagement and Health Outcomes
Webinar

Align Quality and Risk to Improve Engagement and Health Outcomes

Star Ratings
Member Engagement
2/5/25
2025 Star Ratings: Unpacking the Data Part One
Webinar

2025 Star Ratings: Unpacking the Data Part One

Medicare
Star Ratings
12/3/24

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