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A collection of industry updates, expert guidance and resources for more effective member engagement.

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Article
Why All Health Plans Should Prioritize Member Retention
Increase health plan member retention and loyalty with strategic engagement initiatives designed to safeguard revenue, improve health outcomes and boost quality scores.
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Category
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Member Engagement
Medicaid
Medicare
Special Needs Plans (SNP)
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Guide

Optimize Member Outreach With 4 Content and Design Best Practices

3/28/24
Member Engagement
Medicare
Medicaid
Special Needs Plans (SNP)
Rewards & Incentives
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Article

4 Takeaways from Our Session at RISE National 2024

3/26/24
Member Engagement
Behavioral modification
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Checklist

7 Ways to Improve Engagement with Behavioral Modification

3/6/24
Medicare
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Article

What the Medicare Prescription Payment Plan Means for Part D Outreach

2/23/24
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Article

Healthmine Grows Revenue by 40% in 2023

2/21/24
Health equity
Star Ratings
Medicare
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Article

Navigating Potential Revenue Changes Under the Health Equity Index

2/21/24
Member Engagement
Member Experience
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Article

Healthmine Technology Replaces Need for Multiple Vendors

2/15/24
Medicare
Star Ratings
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Article

New and Changing HEDIS Measures

2/15/24
Star Ratings
Medicare
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Article

4 Predictions for Health Plan Operations in 2024

2/8/24
Transforming Risk & Quality Performance with Digital-First Engagement
Webinar

Transforming Risk & Quality Performance with Digital-First Engagement

Risk adjustment
CAHPS
3/27/25
Navigating CMS’ Proposed Star Ratings Program Changes
Webinar

Navigating CMS’ Proposed Star Ratings Program Changes

Medicare
Star Ratings
2/2/23
Deep Dive Into the CMS Advance Notice
Webinar

Deep Dive Into the CMS Advance Notice

Star Ratings
Medicare
2/28/23
Jump Starting Stars Success and Innovation
Webinar

Jump Starting Stars Success and Innovation

Medicare
Star Ratings
CAHPS
6/27/23
Talking CAHPS: The Power of Digital Engagement
Webinar

Talking CAHPS: The Power of Digital Engagement

CAHPS
Member Experience
Member Engagement
8/24/23
Explore Key Themes in the 2024 Star Ratings
Webinar

Explore Key Themes in the 2024 Star Ratings

Medicare
Star Ratings
11/7/23
Overcome M3P Financial and Operational Challenges
Webinar

Overcome M3P Financial and Operational Challenges

Medicare
Star Ratings
Member Engagement
CAHPS
4/23/24
Mapping the Health Equity Index: Insights for MA Plans
Webinar

Mapping the Health Equity Index: Insights for MA Plans

Medicare
Star Ratings
Health equity
6/18/24
Maximize End-of-Year Performance and Prepare for 2025
Webinar

Maximize End-of-Year Performance and Prepare for 2025

Star Ratings
9/10/24
How to Create a Transformational Relationship with Your Members
Webinar

How to Create a Transformational Relationship with Your Members

Medicare
Star Ratings
9/19/24
Strategies for Maximizing HRA Response Rates
Webinar

Strategies for Maximizing HRA Response Rates

Member Engagement
Health risk assessment
10/23/24
Align Quality and Risk to Improve Engagement and Health Outcomes
Webinar

Align Quality and Risk to Improve Engagement and Health Outcomes

Star Ratings
Member Engagement
2/5/25
2025 Star Ratings: Unpacking the Data Part One
Webinar

2025 Star Ratings: Unpacking the Data Part One

Medicare
Star Ratings
12/3/24

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